April 15, 2025
With a view to improving the quality and stability of real-time voice and video calls on applications like WhatsApp across 12 MTN markets, starting from Nigeria, Africa’s telecommunications giant, MTN Group has partnered with tech powerhouse Meta to attain better service delivery.
The partnership marks a a complete departure from the unwholesome relationship between telecom operators and Over-the-Top (OTT) players in Africa, where telecom operators often complain that OTT companies like Meta are chipping away their revenue from voice calls.
The initiative is focused on enhancing the interaction between mobile networks and real-time calling applications by leveraging application-aware networks and network-aware applications leveraging on many subscribers shift to internet calls as opposed to regular calls on their networks.
According to MTN in a statement, the journey of its partnership with Meta started at the Mobile World Congress, MWC, 2024, after which technical teams from both companies started working closely to identify areas of improvement, using advanced data analytics and rigorous testing to deploy optimised solutions.
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MTN noted that these interventions are now beginning to yield measurable improvements in call performance and network efficiency.
On the initiative, Chief Technical Officer at MTN Nigeria, Yahaya Ibrahim, said: “We’re pleased with the remarkable improvement in our real-time communication services, reflecting our commitment to innovative customer solutions.”
Also sharing his views, Ecosystems Engineering, Diego Marí, said, “The collaboration allows us to deploy advanced solutions for an unparalleled real-time experience in Nigeria and showcases our dedication to elevating service quality and improving user experience, while striving for continued efficiency in traffic delivery.”
The broader partnership will roll out across 11 additional MTN markets in the coming months, marks a strategic step in improving digital connectivity and service delivery across Africa.
