December 4, 2024
The scarcity of cash and the stress Nigerians go through at banks and ATMs to withdraw, has become a source of concern to the nation’s apex bank, as the Central Bank of Nigeria CBN has directed Deposit Money Banks DMBs to ensure efficient cash disbursement to the general public over the counter and through Automated Teller Machines ATMs.
The directive is contained in a statement jointly signed by CBN’s Acting Director, Currency Operations, Muhammed Olayemi, and Acting Director, Branch Operations, Aisha Isa-Olatinwo.
The directive is coming amid complaints of acute scarcity of cash by bank customers across the country who are therefore left at the mercy of Point Of Sale, POS operators.
The apex bank also urged members of the public who are unable to obtain cash, either over the counter or through ATMs, to report such instances using designated reporting channels and formats.
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“This will assist the CBN in addressing issues hindering the availability of cash and further improve currency circulation.
“For DMB branches and ATM locations not dispensing cash, members of the public affected are to provide the relevant details,” it said.
It urged aggrieved bank customers to use dedicated phone numbers of the CBN branch in the state where the incident occurred or through designated email addresses.
It said that the required details should include the account name, name of the DMB, amount, time, and date of the incident.
